St Raphael Resort & Marina - Spa Receptionist

Job Overview

The Spa Receptionist is responsible for the reception area of the spa and provide the most kind and carrying customer experience to our valuable quests.

Main Responsibilities & Duties

• Welcoming the quests with manner way.
• Provide guidance to the quests of Serenity Spa regarding the procedures, services and products.
• Answer telephone calls and provide accurate proper information to existing and potential guests.
• Receive guest’s complaints and feedback.
• Assist in developing promotional events, which focus on increasing the clientele of the spa
• Process payments from guests for services ordered from the spa
• Open and close the spa at the appropriate time following the appropriate procedures.
• Introduce and promote new beauty products to clients and educate them on their uses and benefits
• Interacting with quests throughout their stay to ensure they have an enjoyable experience
• Providing customers with towels and other items during their spa visit
• Helping clients relax by providing them with beverages during treatments or in between services
• Assists with transitional cleaning of locker room and relaxation area as needed.
• Perform any other duties that management reasonably require.

Qualifications & Experience

• Must speak and write Greek and English very well. Knowledge of the Russian language will be considered as an additional advantage.
• At least 2 years’ experience in any customer service position. Experience in Spa environment will consider as strong advantage.
• Familiar with computer, Ms Office and digital tools.
• Holder of an EU passport

Personal Characteristics

• Pleasant and friendly personality, fair, honest reliable and polite.
• Ability to multitask, work in a fast-paced environment.
• Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.

Remuneration package

• Competitive salary according to skills and experience.
• Strong collaborative and professional development environment

If this sounds like you, please forward your CV to [email protected]      

All applications will be treated with strictly confidence. CVs and personal data will keep secured and will only be stored for current or future employment purposes.

Only applicants that meet the above criteria will be considered and contacted.