ABOUT US
Parklane, a Luxury Collection Resort & Spa, a member of Marriott International is the only internationally branded luxury beach resort in Cyprus, featuring 222 rooms, 34 suites and 18 villas, the award-winning Kalloni Spa and international branded restaurants such as Nammos Limassol and LPM Restaurant & Bar.
The company owns the Park Tower, a completed 20-apartment luxury residential tower integrated within the resort’s premises. Parklane is part of MHV Mediterranean Hospitality Venture, a leading hospitality and real estate group with a portfolio consisting of luxury hotels & resorts and state-of-the-art developments both in Cyprus and abroad.
SUMMARY
We are looking for an enthusiastic, hard-working, and ambitious professional Reservations Agent to join our thriving team, based in Limassol.
POSITION SUMMARY:
The successful candidate will be responsible for handling the reservation requests, coming from different channels (email, telephone, digital portals) with the goal of maximizing the revenue of the hotel, enhancing the pre-arrival process of the guests, guaranteeing the accuracy of the information collected in the hotel PMS.
RESPONSIBILITIES:
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
REQUIREMENTS
- High school graduate or equivalent. (Degree in hotel management is a plus)
- 2+ years’ experience in Reservations in the Hospitality Industry
- Excellent Knowledge of English Language (Greek & Russian Language is a plus)
- Excellent Communication Skills
- Excellent knowledge of MS Office (especially Excel, Word, Outlook)
- Excellent knowledge of Hotel Reservations System
- Customer-centric
BENEFITS
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Competitive remuneration package.
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Training programs, to promote career growth and professional development.
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Free meals provided during shifts.
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Participation in the company’s staff events and rewards for achievements.
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Discount Card for various shops, restaurants and occasional vouchers.
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Referral bonus scheme.
To apply please send your CV to [email protected] quoting "Reservations Agent" in the subject title.
Kindly note that only shortlisted candidates will be contacted.