Responsible for managing service coverage in Cyprus across multiple brands, overseeing the company’s multi-brand service center administration, partner and retailer support, spare parts and RMA claims management, as well as the development of commercial IT service sales. The role focuses on ensuring fast and reliable customer support, optimizing service processes and costs, improving internal and group communication, and driving customer satisfaction and profitability through efficient service operations.

Requirements

Higher education. Technical education is a preference.
Work experience of 2 years or more in repair service centers (e.g., Samsung, Apple, Xiaomi, Huawei, Lenovo, LG, etc.) or telecommunication companies on service management positions.
Strong computer technical skills.
Fluency in English and Greek.
Highly dynamic, self-starter who uses own initiatives to maximize value of the Company.
Ability to work on multiple projects at different phases of implementation and drive to results in timely and top-quality manner.
Commitment to the job and its success.
Knowledgeable and confident in communicating information.
Ability to interact professionally and comfortably at all levels within the organization (verbal, written, presentations).
Analytical skills, initiative, accuracy and diligence.

Functions

Managing service coverage in Cyprus for various brands.
Company’s Multi-brand Service center administration.
Identifying target customers, development and implementation of sales of IT services.
Service support of the Company’s partners and retailers.
RMA parts claims and inventory management via vendors/suppliers.
Spare parts inventory management.

We offer

Competitive salary + performance related bonus
Possibility of personal and professional development
Dynamic work environment of international company
Other employee’s benefits

Post-Sale Customer Service Manager