PARKLANE RESORT & SPA - Front Desk Night Agent

Parklane, a Luxury Collection Resort & Spa, member of Marriott International, is looking for an enthusiastic, hard-working Front Desk Night Agent.

About Parklane

Parklane is the only internationally branded luxury beach resort in Cyprus, featuring 222 rooms, 34 suites and 18 villas, the award-winning Kalloni Spa and international branded restaurants such as Nammos Limassol and LPM Restaurant & Bar. The company owns the Park Tower, a completed 20-apartment luxury residential tower integrated within the resort’s premises. Parklane is part of MHV Mediterranean Hospitality Venture, a leading hospitality and real estate group with a portfolio consisting of luxury hotels & resorts and state-of-the-art developments both in Cyprus and abroad.

Duties & Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Welcome and acknowledge all guests according to company standards, anticipate and address

guests’ service needs, assist individuals with disabilities, and thank guests with genuine

appreciation.

• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests’ personal checks and traveller’s checks.
• Count bank at the beginning and end of shift.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience.
• Handling customer complaints and special requests.
• Maintaining an orderly appearance throughout the reception area.
• Preparing reports on customer feedback, bookings, and cancellations.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.
• Ensures good communication between all departments and the front office to better Serve our guests.
• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations.
• Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanour to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service.
• Clearly and effectively express ideas, facts, and messages verbally to others.
• Follow all company safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Speak with others using clear and professional language and Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications

• High school graduate or equivalent. (Degree in hotel management is a plus).
• 2+ years’ Front desk experience in the Hospitality Industry in 4- or 5-star Hotels.
• Prior supervisory experience in the industry, preferably in Front Office operations, will be an advantage.
• Excellent Knowledge of English Language (Greek & Russian Language is a plus).
• Excellent Communication Skills.
• Physically agile and able to stand for extended periods.
• Pleasant Personality.
• Knowledge of Hotel Property Management Software.
• Customer-centric.

Benefits

• Competitive remuneration package
• Career Growth, Training programs and professional development
• Free meals during shift
• Participation in the company’s staff events and rewards for achievements
• Discount Card for various shops, restaurants and occasional vouchers
• Referral bonus

Apply by sending your CV at the strictest confidence at [email protected]

Kindly note that only shortlisted candidates will be contacted.