About the Role
Responsible for facilitating service to the guests to set standards, in line with company and hotel policy.
Key Responsibilities
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Cash guests' personal checks and traveller’s checks.
- Count bank at the beginning and end of shift.
- Balance and drop receipts according to accounting specifications.
- Follow all company safety and security policies and procedures.
- Report accidents, injuries, and unsafe work conditions to manager.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language and Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school graduate or equivalent. (Degree in hotel management is a plus)
- 2+ years’ Front desk experience in the Hospitality Industry in 4- or 5-star Hotels
- Excellent Knowledge of English Language (Greek & Russian Language is a plus)
- Excellent Communication Skills
- Physically agile and able to stand for extended periods
- Pleasant Personality
- Knowledge of Hotel Property Management Software
- Customer-centric
Benefits
Rewarding Compensation
· Attractive remuneration package, reflecting your expertise and talent
· 13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment
· Provident Fund contributions to safeguard your future
· Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays
· Recognition programs such as Star of the Month and Employee of the Year
· Referral bonuses for introducing future hospitality stars
Growth & Excellence
· Tailored training and continuous development programs to polish your skills
· Inspiring opportunities to advance your career in the world of hospitality
A Vibrant, Multicultural Experience
· Be part of a dynamic, diverse team where every culture and contribution shines
· Memorable annual celebrations and team bonding events designed to bring colleagues together in true hospitality spirit
Gourmet Perks & Lifestyle
· Complimentary daily breakfast buffet and freshly prepared meals during your shift
· Exclusive access to our company discount card with savings on premium services
Security & Wellbeing
· Heartfelt recognition of life’s important milestones, with thoughtful gifts to celebrate weddings, the arrival of a new child and retirement
· Commitment to your mental wellbeing, with on-site psychologist sessions at our hotel and two fully paid private sessions annually
Ready to take the next step in your career? Send your CV to [email protected] . We look forward to learning more about you.
All applicants will be treated with strict confidentiality.
Kindly note that only shortlisted applicants will be contacted