Parklane, a Luxury Collection Resort & Spa - At Your Service Agent

At Your Service Agent

About the Role

We are seeking an At Your Service Agent, responsible for handling the incoming requests, coming from different channels, email, telephone etc.

Key Responsibilities:

• Speak clearly, distinctly, and with a friendly, courteous tone.
• Manage inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Uses listening skills to put callers at ease and obtains accurate, complete information.
• Follow proper escalation procedures when addressing guest concerns.
• Answer incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and co-workers.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. • Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Requirements:
• High school graduate or higher.
• Previous experience in a customer support role is an advantage.
• Excellent Knowledge of English Language (Greek & Russian Language is a plus).
• Excellent Communication Skills.
• Excellent knowledge of MS Office (especially Excel, Word, Outlook).
• Customer-centric.

Benefits: Rewarding Compensation 
• Attractive remuneration package, reflecting your expertise and talent.
• 13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment.
• Provident Fund contributions to safeguard your future.
• Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays. • Recognition programs such as Star of the Month and Employee of the Year.
• Referral bonuses for introducing future hospitality stars.

Growth & Excellence 
• Tailored training and continuous development programs to polish your skills. 
• Inspiring opportunities to advance your career in the world of hospitality.

A Vibrant,  Multicultural Experience
• Be part of a dynamic, diverse team where every culture and contribution shines.
• Memorable annual celebrations and team bonding events designed to bring colleagues together in true hospitality spirit.

Gourmet Perks & Lifestyle
• Complimentary daily breakfast buffet and freshly prepared meals during your shift
• Exclusive access to our company discount card with savings on premium services.

Security & Wellbeing 
• Heartfelt recognition of life’s important milestones, with thoughtful gifts to celebrate weddings, the arrival of a new child and retirement.
• Commitment to your mental wellbeing, with on-site psychologist sessions at our hotel and two fully paid private sessions annually.

Ready to take the next step in your career?  Send your CV to [email protected] . We look forward to learning more about you.  

All applicants will be treated with strict confidentiality. Kindly note that only shortlisted applicants will be contacted