Parklane, a Luxury Collection Resort & Spa, Limassol - Learning and Development Officer
Job Description
DUTIES & RESPONSIBILITIES
Coordinate and administer property learning and development activities, ensuring alignment with Marriott brand standards, company values, mission, and business objectives.
Manage and maintain the Ermis and DLZ platforms, including EID creation, user support, course enrollment, orientation tracking, progress monitoring, and compliance reporting.
Coordinate internal and external training programs, including scheduling, venue arrangements, participant communication, and liaison with training providers.
Conduct and monitor employee orientation programs, ensuring new Associates receive a comprehensive introduction to the company culture, policies, and service standards.
Coordinate, monitor, and evaluate departmental and mandatory training programs for new hires and existing Associates to ensure compliance and development objectives are achieved.
Maintain accurate training records, including attendance, training costs, completion reports, feedback, evaluations, and learning metrics.
Promote learning opportunities, development initiatives, and employee engagement activities to foster a culture of continuous learning.
Assist in the development and maintenance of the annual training calendar and support the implementation of property-wide learning initiatives.
Review, update, and maintain learning materials, employee handbooks, grooming and uniform standards, onboarding resources, and other training-related documentation.
Generate training and compliance reports, providing insights and recommendations to support operational and business needs.
Participate in Marriott webinars, conference calls, office hours, and learning activations to remain current on learning programs, systems, and best practices.
Incorporate guest satisfaction, service excellence, and continuous improvement principles into learning and development activities.
Lead and/or participate in special projects, initiatives, and assignments as determined by management.
QUALIFICATIONS
Bachelor’s degree in Human Resources or Hospitality Management or other relevant field.
Minimum 2 years’ work experience as a Training officer or Assistant.
Knowledge of Ermis Platform.
Excellent Knowledge of English and Greek Languages, both verbal and written.
Highly effective communication and organizational Skills.
Excellent planning and organizational skills, including ability to meet strict deadlines, manage multiple tasks and prioritize workload in a fast-paced environment.
Strong Presentation skills.
Excellent leadership, management, and team building skills.
Excellent knowledge of MS Office (especially Excel, Word, Outlook)
Pleasant personality.