Key Responsibilities

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveller’s checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to accounting specifications.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

Requirements

High school graduate or equivalent. (Degree in hotel management is a plus)
2+ years’ Front desk experience in the Hospitality Industry in 4- or 5-star Hotels
Excellent Knowledge of English Language (Greek & Russian Language is a plus)
Excellent Communication Skills
Physically agile and able to stand for extended periods
Pleasant Personality
Knowledge of Hotel Property Management Software
Customer-centric

Benefits

Attractive remuneration package, reflecting your expertise and talent
13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment
Provident Fund contributions to safeguard your future
Complimentary daily breakfast buffet and freshly prepared meals during your shift
Exclusive access to our company discount card with savings on premium services

Ready to take the next step in your career? Send your CV to [email protected] . We look forward to learning more about you.

All applicants will be treated with strict confidentiality.

Kindly note that only shortlisted applicants will be contacted

Parklane, a Luxury Collection Resort & Spa, Limassol - Front Desk Agent