About the Role

We are seeking an At Your Service Agent responsible for handling incoming guest requests through various communication channels, including email and telephone.

Key Responsibilities

Speak clearly, distinctly, and with a friendly, courteous tone.
Manage inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
Use active listening skills to put callers at ease and obtain accurate, complete information.
Follow proper escalation procedures when addressing guest concerns.
Answer incoming calls and direct them to guest rooms, hotel personnel, or the appropriate departments.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and ensure the privacy and security of guests and colleagues.
Communicate clearly and professionally, using appropriate telephone etiquette.
Develop and maintain positive working relationships with colleagues and support the team in achieving common goals.
Listen and respond appropriately to colleagues' concerns.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.

Requirements

High school graduate or higher.
Previous experience in a customer support role is an advantage.
Excellent knowledge of English; Greek and Russian are additional advantages.
Excellent communication skills.
Excellent knowledge of MS Office, especially Excel, Word, and Outlook.
Customer-centric attitude.

Benefits

Rewarding Compensation

Attractive remuneration package reflecting your expertise and talent.
13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment.
Provident Fund contributions to support your future.
Additional premiums for overtime, Sundays, split shifts, night shifts, and public holidays.
Recognition programs, including Star of the Month and Employee of the Year.
Referral bonuses for recommending future hospitality professionals.

Growth and Excellence

Tailored training and continuous development programs.
Opportunities to advance your career in the hospitality industry.

A Vibrant, Multicultural Experience

Work with a dynamic, diverse team where every culture and contribution is valued.
Annual celebrations and team-building events.

Gourmet Perks and Lifestyle

Complimentary daily breakfast buffet and freshly prepared meals during your shift.
Exclusive company discount card offering savings on premium services.

E. Security and Wellbeing

Gifts to celebrate important life milestones, including weddings, the birth of a child, and retirement.

Mental wellbeing support through on-site psychologist sessions at the hotel.
Two fully paid private psychologist sessions annually.

How to Apply

Ready to take the next step in your career?

Send your CV to [email protected].

All applications will be treated with strict confidentiality. Only shortlisted applicants will be contacted.

Parklane, a Luxury Collection Resort & Spa, Limassol - At Your Service Agent