Parklane, a Luxury Collection Resort & Spa - Front Desk Duty Manager (Seasonal)

Job Description

Position Overview

The Front Desk Duty Manager will be responsible for the operation of the Front Desk service operations. He/she will have an overall responsibility for supervising the Front office department, to ensure total guest satisfaction and that guest services and administrative duties are performed speedily and efficiently. Will also be responsible for providing guidance and direction and to ensure that all hotel policies, standards, procedures and regulations are followed.

Key responsibilities

• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.

• Handling customer complaints and special requests

• Work with management to assess and improve processes and policies

• Maintaining an orderly appearance throughout the reception area

• Address employee complaints or performance issues as needed

• Updating files and records

• Train according to policies and procedures new hires

• Enforcing all cash-handling, checking, and credit procedures

• Ensures good communication between all departments and the front office

• Help management create the department’s budget

• Successfully manage stress, anxiety, and pressure associated with tight deadlines, heavy workload, and hotel emergency situations

• Anticipate the needs of guests; display an open, friendly, courteous, and approachable demeanour to guests; proactively engage guests to provide quality service; maintain a positive and enthusiastic attitude toward guest service

• Clearly and effectively express ideas, facts, and messages verbally to others

Requirements

• Work experience as a Duty Manager or similar management role

• Previous experience in a similar role will be an advantage

• Knowledge of cash management and bookkeeping procedures

• Ability to spot and resolve problems efficiently

• Guest-oriented and service-minded

• Proficiency in English (oral and written)

• Solid knowledge of MS Office, particularly Excel and Word

• Knowledge of Opera or other similar PMS system will be an advantage

Benefits

·         Attractive remuneration package, reflecting your expertise and talent

·         13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment

·         Provident Fund contributions to safeguard your future

·         Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays

·         Recognition programs such as Star of the Month and Employee of the Year

·         Referral bonuses for introducing future hospitality stars

·         Complimentary daily breakfast buffet and freshly prepared meals during your shift

Ready to take the next step in your career? Send your CV to [email protected]

Kindly note that only shortlisted applicants will be contacted.

How to Apply

Interested candidates are kindly requested to send their CV to the HR Manager at [email protected].