About the Role

Responsible for facilitating service to the guests to set standards, in line with company and hotel policy.

Key Responsibilities

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveller’s checks.
Count bank at the beginning and end of shift.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language and Answer telephones using appropriate etiquette.

Requirements

High school graduate or equivalent. (Degree in hotel management is a plus)
1+ years’ Front desk experience in the Hospitality Industry in 4- or 5-star Hotels
Excellent Knowledge of English Language (Greek & Russian Language is a plus)
Excellent Communication Skills
Physically agile and able to stand for extended periods
Pleasant Personality
Knowledge of Hotel Property Management Software
Customer-centric

Benefits

· Attractive remuneration package, reflecting your expertise and talent

· 13th salary and 14th salary (20% of monthly salary) after 10 months of continuous employment

· Provident Fund contributions to safeguard your future

· Additional premiums for overtime, Sundays, split-shifts, night shifts, and public holidays

· Recognition programs such as Star of the Month and Employee of the Year

· Referral bonuses for introducing future hospitality stars

· Complimentary daily breakfast buffet and freshly prepared meals during your shift

Ready to take the next step in your career? Send your CV to [email protected]

Kindly note that only shortlisted applicants will be contacted

Ready to take the next step in your career? Send your CV to [email protected]

Parklane, a Luxury Collection Resort & Spa - Front Desk Agent