Parklane, a Luxury Collection Resort & Spa - Assistant Front Office Manager
Job Description
Responsibilities
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Managing all day-to-day operations
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Analyses information and evaluating results to choose the best solution and solve problems.
Leads and/or participate in any new initiative or project as determined by the Management
Requirements
3+ years’ experience in Front Office Management or similar role in hospitality industry in 5 star hotels.
Fluency in English, verbal and writing.
Excellent knowledge of Hotel Property Management Software.
Highly effective communication and organizational skills.
Excellent leadership, management, and team building skills.
You are kindly requested to send your CV to [email protected]