Head Housekeeper - Casale Panayiotis Hotel

Job Summary:
The Head of Housekeeping is responsible for leading and overseeing the Housekeeping  Department, ensuring the highest standards of cleanliness, hygiene, and presentation across  all guest rooms, public areas, and back-of-house spaces. The role includes supervising  housekeeping staff, managing inventories, coordinating training, and supporting  administrative and operational functions. The Head of Housekeeping plays a key role in  delivering an exceptional guest experience and upholding the quality standards and reputation of Casale Panayiotis.

Key Responsibilities
Operational Leadership & Supervision

• Oversee daily housekeeping operations, ensuring all guest rooms, suites, public  areas, restaurants, function rooms, and back-of-house areas meet established  cleanliness and presentation standards.
• Allocate daily work schedules, duties, and special assignments to housekeeping staff.
• Conduct regular inspections of rooms and facilities, providing constructive feedback and ensuring corrective actions are taken promptly.
• Ensure strict adherence to housekeeping cleaning checklists and operational  procedures.
• Respond promptly and professionally to guest housekeeping requests or complaints,  ensuring swift resolution.
• Ensure VIP rooms are prepared according to designated standards, including all  required amenities and special touches.
• Maintain an adequate supply of clean linen in good condition and ensure efficient  linen control.
• Ensure function and event spaces are cleaned immediately after use to support quick  turnaround times.
• Provide hands-on support to the housekeeping operation when required, maintaining consistently high cleanliness levels throughout the property
  
  

Staff Management & Training

• Support the recruitment, onboarding, and induction of housekeeping team members.
• Plan and conduct ongoing training on cleaning techniques, hygiene standards, safety procedures, guest interaction, and company policies.
• Motivate, coach, and guide the team to maintain high levels of performance, productivity, and morale.
• Monitor staff performance and contribute to regular evaluations, appraisals, and development plans.
  
  

Administrative & Inventory Management

• Prepare and manage weekly duty rosters for the Housekeeping Department.
• Control housekeeping inventories, including cleaning supplies, guest amenities, linens, and equipment, in line with hotel procedures.
• Prepare supply requisitions and ensure cost-effective purchasing and stock control.
• Maintain accurate records and reports related to laundry services, housekeeping stock, expenses, room status, staff attendance, and lost & found items.
• Ensure daily communication and coordination with the Front Office and Maintenance Departments to support smooth hotel operations.
  
  

Quality Control & Guest Satisfaction

• Conduct daily walkthroughs of all areas (guest rooms, public areas, restaurants,  reception, spa, and staff areas) to ensure readiness and compliance with brand standards.
• Ensure all health, safety, hygiene, and sanitation regulations are strictly always followed.
• Monitor the correct use, handling, and storage of cleaning chemicals and equipment.
• Liaise with the Operations Manager regarding décor, presentation issues, and areas requiring improvement.
• Follow up on guest feedback related to housekeeping and implement corrective actions to enhance guest satisfaction.
• Ensure all services provided meet or exceed established quality standards

Maintenance Coordination

• Identify, report, and follow up on maintenance issues to ensure timely resolution.
• Ensure guest rooms and public areas are maintained in proper working order, including lighting, plumbing, heating, and air-conditioning systems.

Special Projects

• Plan and oversee deep-cleaning programs, including seasonal cleaning, carpet shampooing, curtain washing, and other special initiatives.
• Support the preparation and maintenance of event and function spaces before and after use, as required.
  
  

Requirements:
Education & Experience

• High school diploma or equivalent; vocational training or certification in hospitality or housekeeping management is an advantage.
• Minimum of 2 years’ experience in a housekeeping role within a hotel or hospitality environment.
• Previous supervisory or managerial experience in housekeeping is highly preferred.

Skills & Competencies

• Strong leadership, organizational, and team management skills.
• Excellent attention to detail and commitment to high standards.
• Effective communication skills in English and/or Greek; additional languages are an advantage.
• Solid knowledge of cleaning products, chemicals, and safe handling procedures.
• Ability to multitask and work effectively under pressure in a fast-paced environment.
• Basic computer skills for scheduling, reporting, and inventory management.

Working Conditions

• Role involves standing, walking, lifting, bending, and physical activity for extended periods.
• Exposure to cleaning chemicals and equipment in line with safety guidelines

The Management reserves the inalienable right to differentiate instructions, terms and policies, which may influence or diversify the tasks of each employee, if is required for the  improvement of operations and the quality of services at each Department.