Front Office Manager - St. Raphael Resort & Marina

Job Overview

The Front Office Manager will ensure the smooth running of all Front Office areas, in the most efficient and effective manner.

Main Responsibilities & Duties:

• To implement the correct hotel service standards, monitor and strive for continuous improvement.
• To project a positive, professional and friendly image to the guests, associates and team members.
• To ensure a safe workplace by identifying hazards and taking corrective action and to instruct employees on specific safe work practices. 
• To thoroughly understand, adhere and train in all Hotel standards in customer service, product presentation and maintenance, cleanliness and hygiene. 
• To monitor and control all Front Office areas and activities by actively participating in the daily running of the operations and be vigilantly attentive to service details and all products quality. 
• To co-ordinate effectively with the related/dependent departments trough constant contact about speed of service, availability, popularity and inter-relations. 
• To ensure the daily supervision of all subordinates ensuring that their actions, duties and opening and closing duties are carried out in accordance with the pre-set procedures. 
• To demonstrate thorough knowledge and ability in the execution of all required daily Front Office work as well as the steps of the customer journeys during operational hours.
• To co-ordinate resources to ensure that all possible Front Office issues are efficiently resolved. 
• To monitor the reservations for deviations from the departments and company’s budget. 
• To sense guest needs and quickly respond to maximum satisfaction. 
• To implement and follow the Hotel sales plan, promotions and entertainment. 
• To ensure that strict cost control measures are in place and adhered to in terms of storage areas, stock rotation and that new orders are in line with departmental costs and business levels. 
• To identify, in conjunction with the General market needs and trends. 
• To participate in the building of an efficient team of employees by taking an active interest in each other’s welfare, safety and development.
• To actively participate in the training of team members ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
   

Qualifications & Experience

• Diploma in Hotel Management or related field from a university or Hotel Management School will be consider as strong advantage.
• At least five years’ experience in managerial positions in the field of Rooms Division in a 4- or 5-star Hotel. 
• Excellent analytics and reporting skills.
• Must speak and write Greek and English very well. 
   

Personal Characteristics

• Very good organisational and communication skills with high level of responsibility, initiative and judgement.
• Pleasant and friendly personality, fair, honest reliable and polite.
• Attention to detail. 
• Ability to multitask, work in a fast-paced environment.
• Have a high-level attention to detail.
• Ability to work independently and to partner with others to promote an environment of teamwork.
• Holder of an EU passport/ID
   

Remuneration package 

• Very competitive salary according to skills and experience.
• Provision of 13th salary 
• Strong collaborative and professional development environment

If this sounds like you please fill the form below.

All applications will be treated with strictly confidence. CVs and personal data will keep secured and will only be stored for current or future employment purposes.

Only applicants that meet the above criteria will be considered and contacted.