Customer Support Representative (German, or French or Dutch.) (VAC-J3429)
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StaffMatters is a well-established, professional Recruitment and HR Services company in Cyprus, where we continually strive to offer superior service with an unwavering personal approach. We recruit staff for both permanent and temporary / contract positions and we find jobs for job seekers. We find you the experts you need to work for you, and we are experts at finding you work. And we are really good at it!
Which legitimately makes us: Experts at Work!
Job Description
Our client is a B2B CRM Service Provider who develop, maintain and deploy various IT and customer-based services to numerous businesses in various industries around the world. Due to continuous growth since inception in 2018 the client is looking to grow their Support Department and are looking to recruit further Customer Support Representative who are fluent in English and an additional language German, or French or Dutch.
Salary and benefits:
An attractive and competitive remuneration package, based on skills and experience (1800 – 2200 Euros gross monthly)
Plus 450 Euros monthly bonuses
Relocation package from EU (Flights to Cyprus - Accommodation for one month with the option of extending the stay on a more permanent basis).
The opportunity to be a part of a dynamic and forward-thinking European company, contributing to its ongoing success.
Daily Lunch
Gym membership allowance
Monthly Team Events
Working hours :
3 shift based role (Monday-Friday) 9:00 – 18:00, 13:00 – 22:00, 16:00 – 01:00.
Job Description & Responsibilities:
Communication with customers through live chat and e-mails.
Maintain prompt and empathetic attitude towards customers.
Acknowledge and resolve customers’ issues and queries.
Keeping up to date with products terms, offers and functions.
Report and escalate advanced customer queries to the relevant departments.
Perform first-step investigations on queries and issues.
Experience and qualifications:
Proficiency in both written and verbal English, with excellent language skills.
Proficiency in both written and verbal German, or French or Dutch or with excellent language skills.
Strong communication abilities, enabling effective interaction and collaboration.
Solid computer literacy and adept typing skills.
Ability to perform effectively within a multitasking work environment.
Previous experience in online customer support will be considered a big plus.
****The client is open to receiving CV’s of Graduates who are fluent in the Language skills outlined and looking to enter the corporate industry and full training will be provided (initial starting salary for Graduates will discussed at interview ) ****
TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: Customer Support Representative (German, or French or Dutch.) - VAC-J3429. We look forward to hearing from you!
Information
Cyprus, Limassol
Customer Support
Information Technology (IT)
a day ago