Customer Support Officer (hybrid) (VAC-J3511)
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StaffMatters is a well-established, professional Recruitment and HR Services company in Cyprus, where we continually strive to offer superior service with an unwavering personal approach. We recruit staff for both permanent and temporary / contract positions and we find jobs for job seekers. We find you the experts you need to work for you, and we are experts at finding you work. And we are really good at it!
Which legitimately makes us: Experts at Work!
Job Description
Our client, a Global Cryptocurrency Company in Nicosia, is looking to recruit a Customer Support Officer.
Responsibilities:
Onboard customers and open client accounts
Review KYC documentation in line with the company policies and procedures
Run World Compliance checks to screen prospective clients and perform enhanced due diligence
Verify individual and corporate accounts
Classify clients as retail or professional
Maintain existing client accounts
Monitor client accounts and ensure validity of documents
Update client records
Deal with customers in relation to payments issues
Provide clients with quality support in a wide range of areas such as technical troubleshooting, login/account issues, payments and overall trading enquiries
Assist clients through email
Report on a weekly and monthly basis to the Back Office Manager
Optimize operational processes
Keep up to date with AML and CFT standards
Cooperate closely with other departments and serving as client’s point of contact with them
Fully understand and be aligned with the objectives set at a departmental and company level
Follow company safety and security policies to ensure a safe and secure workplace for all
Keep a positive attitude and adopt a teamwork mindset
Requirements:
At 2 years’ experience in customer support and KYC
Knowledge of the Forex industry
Very good communication skills
English proficiency
EU-citizenship
Working hours:
The working hours are 9am-6pm, Monday to Friday (hybrid role, 2 days working from the office, 3 days working from home).
TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: Customer Support Officer (hybrid) - VAC-J3511. We look forward to hearing from you!