Columbia Restaurants - Hosts/Hostesses

SCOPE OF JOB

As a Host/Hostess, you will be the first point of contact for our guests and present a positive first impression of the establishment's friendliness, excellent service and high standards.

REPORTS TO:

Reception Manager and/or Manager on Duty

MAIN RESPOSIBILITIES

• Welcoming and greeting visitors and guests upon their arrival and departure
• Escorting and seating customers to the dining and bar areas
• Engaging with guests to ensure they are happy with service
• Providing excellent customer service
• Managing the flow of guests into the dining and bar areas
• Providing accurate wait times and monitoring waiting lists
• Maintaining a clean and organised reception area
• Answering guests and visitors enquiries in a professional manner
• Tend to special guest needs and requests
• Ensuring HACCP and health and safety policies and procedures are implemented and maintained
• Attend job specific trainings
• Attend team communication meetings

KEY REQUIREMENTS

Skills

• Fluent in Greek and English is a must
• Excellent phone etiquette and restaurant/ bar etiquette
• Strong planning and organizational skills
• Exceptional customer service and communication skills
• Ability to work in shifts as needed

Personality characteristics

• Warm, engaging and professional
• Confident and well presented
• Work under pressure and able to multitask
• Attention to detail

Level of Experience

• Experience working as a Host/Hostess or Receptionist
• High school diploma and/or hospitality certification

BENEFITS

• Competitive salary based on experience and qualifications
• Paid annual leave
• 5 days per week working schedule
• Free meal while on duty
• Up to 15 % discount on company brands (Pizza Express, Marzano, Columbia Beach, La Boca, Columbia Steak House, Pokeloha, Columbia Confectionery, Columbia Beach Resort, House & Garden, Columbia Sun)
• Training and development opportunities
• Career advancement opportunities