Columbia Restaurants - Call Centre Representative

SCOPE OF JOB

The scope of this role is to provide excellent customer services while answering inquiries, assisting with reservations or changes in bookings by utilizing  all available communication channels as reservation systems, email, live chat, or social media while maintaining the highest standards of operating procedures.

Reports to:

Reservations Manager

Main Responsibilities

• Provide exceptional customer service by addressing inquiries, resolving issues, and assisting customers with their needs in a friendly and professional manner.
• Handle both inbound calls (incoming customer inquiries or support requests) and outbound calls (initiating calls for various purposes, such as follow-ups or surveys).
• Develop a deep understanding of the company's products or services to effectively answer questions and provide accurate information to customers.
• Identify and resolve customer problems, complaints, or issues by using problem-solving skills and following established procedures and guidelines.
• Accurately record and update customer information, interactions, and details of the call in the company's database.
• Maintain proper records of customer interactions, including notes, payments, complaints, and resolutions, for reference and reporting purposes.
• Call center, representatives are responsible for promoting our outlets and services, as well as identifying opportunities for upselling or cross-selling.
• Provide assistance through various communication channels, such as phone calls, email, live chat, or social media, as required by the company.
• Liaising with internal and external teams

Level of Experience

• Previous experience in call center or customer services

Skills and Knowledge

• Fluent English and Greek
• F&B Knowledge
• Exceptional organizational skills
• Interpersonal and communication skills
• IT Skills (Word, Excel, Power point, Internet Services & File management) 

Personality characteristics

• Pleasant and approachable personality
• Passionate and engaging
• Confidence and charming presence
• Resilience
• Flexibility to work evenings, weekends, and holidays as needed.

BENEFITS

• 21 days annual leave paid by the company
• 13th salary
• Provident fund and medical insurance
• Flexible working hours
• Free meal while on duty
• 15 % discount on company brands (Pizza Express, Marzano, Columbia Beach, La Boca, Columbia Steak House, Pokeloha, Columbia Confectionery, Columbia Beach Resort, House & Garden, Columbia Sun, Columbia Pier, Henrys )
• Training and development opportunities
• Career advancement opportunities

All applications will be treated with the strictest confidence.

Interested applicants may email their CV at [email protected]