Columbia Restaurants - Assistant Store Manager

SCOPE OF JOB

The main purpose of this role is to support the Operations Manager in all aspects of the outlet . Will be responsible for the smooth running of the outlet operation, to maximize guest satisfaction, increase employee retention and develop the property by ensuring that Company standards and targets are achieved.

Reports to: 

Operations Manager

Main Responsibilities

• Ensure smooth operation of the department
• Train, develop and motivate team to achieve highest possible standards.
• Ensure all New hires complete their induction checklists/onboarding plans.
• Organize work schedules per shift and as per business needs.
• Conduct yearly Employee Appraisals and progress check ins for the team.
• Maximize restaurant profits by overviewing food, labor and other variable costs.
• Monitor teams upselling skills and suggest innovative ways to increase sales.
• Ensure all company procedures and policies are adhered to with regards to Health & Safety, Hygiene, Licensing Regulations.
• Prepare monthly projections and produce weekly/monthly accounts and reports
• Ensure all security procedures are adhered to within the area of cash handling, stock control and the premises
• Build a rapport with customers whilst on duty to obtain feedback on the restaurant's performance
• Perform effective complaint handling and invest in guest loyalty
• Perform shifts as Manager on
• Ensuring HACCP and health and safety policies and procedures are implemented and maintained
• Attending job specific training
• Attend team communication meetings

KEY REQUIREMENTS

Essential Skills and Knowledge

• Excellent Customer Skills
• Commercially astute
• Good organizational and communication skills
• Effective coaching and delegation skills
• Good knowledge of Health & Safety, Hygiene and Licensing regulations 

Behavioral characteristics

• Approachable and Social
• Team Player
• Ability to work under pressure
• Attention to detail
• Assertive & Fair
• Critical Thinking
• Integrity (High Moral and Ethical Principles) 

Level of Experience

• Excellent knowledge of F&B operations
• Previous experience in leading teams (ideally in hospitality sector)
• Previous management experience (ideally in hospitality sector) 

BENEFITS

• Competitive salary based on experience and qualifications
• Accommodation offered upon request
• Paid annual leave
• 5 days per week working schedule
• Free meal while on duty
• Up to 15 % discount on company brands (Pizza Express, Marzano, Columbia Beach, La Boca, Columbia Steak House, Pokeloha, Columbia Confectionery, Columbia Beach Resort, House & Garden, Columbia Sun)
• Training and development opportunities
• Career advancement opportunities

All applications will be treated with the strictest confidence.

Interested applicants may email their CV at [email protected]