Client Support Representative (Polish / Spanish / Portuguese) (VAC-J3581)
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StaffMatters is a well-established, professional Recruitment and HR Services company in Cyprus, where we continually strive to offer superior service with an unwavering personal approach. We recruit staff for both permanent and temporary / contract positions and we find jobs for job seekers. We find you the experts you need to work for you, and we are experts at finding you work. And we are really good at it!
Which legitimately makes us: Experts at Work!
Job Description
Our client, a CySEC regulated Forex Company in Limassol, is looking for a. English + Polish/Spanish/ Portuguese Client Support Representative, who will be the first point of contact for prospective and existing clients. On a daily basis you will reactively handle clients’ queries and proactively seek solutions to resolve their problems.
Responsibilities:
Deliver exceptional and personalized service to clients through multiple communication channels including live chat, telephone, email.
Consistently take initiatives to resolve clients’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
Skillfully analyse and understand clients’ needs, identify business opportunities and ways to provide best experience.
Collaborate proactively with various departments to ensure comprehensive resolution of client matters.
Continuously expand knowledge of financial markets, CFD trading, and platform functionalities to provide expert guidance.
Support content quality through proofreading and translation services as needed
Requirements:
Strong eagerness to learn about financial markets including forex, indices, commodities, cryptocurrencies.
Professional-level English proficiency required.
Fluent in Polish, Spanish, or Portuguese and English
Enthusiasm about customer service and problem-solving.
Excellent verbal and written communication abilities.
Demonstrated commitment to ethical conduct and professional integrity.
Willingness to commit to long-term career growth and professional development.
Collaborative team player with adaptable interpersonal approach.
Strong analytical thinking and problem-solving abilities.
Advanced competency in MS Office applications.
Previous experience in Customer Service roles or Financial Institutions is preferred, but not mandatory
EU-citizenship
Working hours:
The working hours rotate morning and afternoon shifts on a weekly basis. Flexibility to work weekends and Cyprus Public holidays on a rotation basis.
Standard shift schedules: 08:00-16:00 (morning) & 15:00 – 23:00 (afternoon).
This is an onsite role.
TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: Client Support Representative (Polish / Spanish / Portuguese) - VAC-J3581. We look forward to hearing from you!