Casale Panayiotis - Spa Receptionist

Job Title: SPA Receptionist at Myrianthousa Spa
Reports to: Head Receptionist and SPA Manager
Company: Myrianthousa Spa, Casale Panayiotis Traditional Village Ltd

Responsibilities:

1. Guest Relations and Registration

• Greet guests with a warm smile and welcoming demeanour upon arrival.

• Assist with customer/member registration, ensuring smooth and efficient check-in procedures.

• Collect each guest’s health history, monitor for possible contraindications, and communicate special conditions to the relevant therapist.

2. Reservation and Appointment Management

• Manage spa treatment bookings and reservations via the spa management system.

• Ensure all customer details, preferences, and special requests are properly recorded.

3. Customer Service and Care

• Provide personalized assistance to customers before, during, and after treatments.

• Address inquiries and concerns professionally to ensure high levels of customer satisfaction.

4. Retail and Upselling

• Promote spa services and retail products.

• Provide recommendations for additional treatments, packages, or retail items to enhance the customer experience.

• Work toward achieving sales targets by upselling spa services and packages.

5. Marketing Support

• Assist in marketing initiatives by contacting existing and potential customers or members via phone or email to promote spa services and special offers.

6. Cash Handling and Financial Transactions

• Handle cash transactions responsibly.

• Maintain an accurate float and ensure proper recording of financial transactions.

7. Software and System Knowledge

• Maintain a strong understanding of the spa’s reservation software.

• Input data accurately and troubleshoot minor issues when necessary.

8. Facility Tours and Orientation

• Provide informative tours of the spa and fitness facilities to new members and visiting guests.

• Ensure they are familiar with services, membership options, and spa amenities.

9. Therapist Diary Management

• Monitor appointment schedules of spa therapists.

• Inform therapists promptly of any changes, cancellations, or additions to their diaries.

10. Operational Support

• Assist in opening and closing procedures to ensure smooth spa operations.

• Be aware of upcoming events and functions within the resort that may impact spa services.

11. Spa Cleanliness and Stock Management

• Ensure reception and spa facilities are clean, tidy, and well-stocked.

• Assist with restocking clean laundry, organizing changing rooms, and monitoring towels and linens.

12. Monthly Stock Take

• Assist in monthly stock-taking of retail products.

• Prepare inventory reports to maintain accurate stock levels.

13. Emergency Procedures

• Be aware of emergency protocols.

• Act swiftly when needed, notifying the Duty Manager or Spa Manager of incidents.

14. Customer Interaction and Personalization

• Provide customers with a personalized experience by addressing them by name.

• Offer detailed product and service information and tailor recommendations to preferences.

15. Retail Merchandising

• Maintain clean and attractive retail displays.

• Ensure products are well-presented, appropriately stocked, and visually appealing to drive sales.

16. Administrative Support

• Manage spa reception administration, including member renewals, processing payments, maintaining records, and providing detailed handovers at shift end.

17. Professional Presentation

• Maintain high standards of personal appearance and professionalism.

• Wear the appropriate uniform and name badge as per company policy.