Company Overview:
Casale Panayiotis is a luxury boutique hotel located in the picturesque village of Kalopanayiotis in the Troodos mountains of Cyprus. Surrounded by pristine nature and stunning views, our hotel offers guests a unique and authentic experience of Cypriot hospitality and culture. Our facility includes a restaurant, spa, and various leisure activities such as hiking and wine tasting.

Job Description

Position Overview:

Casale Panayiotis is seeking a friendly and professional Receptionist to join our team. As the face of our hotel, you will play a key role in ensuring exceptional guest experiences. You will be responsible for welcoming guests, handling check-ins and check-outs, and providing general administrative support, all while maintaining a positive and organized front desk environment.

Responsibilities:

Greet and welcome guests with warmth and professionalism upon arrival.
Efficiently handle guest check-ins and check-outs, verifying identification and processing payments.
Answer phone calls and emails promptly, offering helpful information and assistance.
Address guest inquiries and concerns in a courteous manner, ensuring timely resolution.
Maintain a tidy and organized reception area at all times.
Assist guests with requests, including transportation bookings, directions, and arranging amenities.
Collaborate with other team members to ensure smooth daily operations.
Follow company policies and procedures, ensuring compliance with all relevant regulations and standards.

Qualifications:

Prior experience in a customer service or hospitality role is preferred.
Strong communication and interpersonal skills.
Ability to remain calm and composed in busy or high-pressure situations.
Excellent organizational skills and attention to detail.
Proficient in basic computer skills, including Microsoft Office Suite.
Availability to work flexible shifts, including weekends and holidays.
Ability to multitask and manage time effectively.

Casale Panayiotis - Receptionist