Casale Panayiotis - Receptionist

Job Summary:

The Hotel Receptionist will be the first point of contact for guests, ensuring they receive a warm welcome and exceptional service throughout their stay. This role involves handling reservations, check-ins, check-outs, and responding to guest inquiries efficiently and courteously.

Key Responsibilities:

• Register guests and assign rooms.
• Accommodates special requests whenever possible.
• Assists in preregistration and blocking rooms for reservations.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate Resort personnel.
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Maintains key storage guest room and maintains and supervises access to safe deposit boxes.
• Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the Resort.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department.
• Take same day reservations and future reservations when necessary.
• Knows cancellation procedures.
• Files room keys (only for manual room key Resorts)
• Know how to use front office equipment.
• Process guest check-outs.
• Performing cashier-related functions like posting charges to guest accounts, raising paid out's, currency exchange.
• Follow procedures for issuing and closing safe deposit boxes used by guests.
• Uses proper telephone etiquette.
• Use proper mail, packaging, and message handling procedures. Courier Mail Register.
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the Resort.
• Attend department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knowing all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
• Carries out any other duties of a comparable nature as may be required by the Resort Manager.

Qualification and Skills:

• Previous experience in a front desk, customer service, or hospitality role preferred.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in hotel management software (e.g., Opera, PMS) is a plus.
• Ability to remain calm and professional under pressure.
• Attention to detail and problem-solving skills.
• Fluency in [mention relevant languages] is an advantage.
• Flexibility to work in shifts, including weekends and holidays.
  
  

Benefits:

• Competitive salary
• Employee discounts on hotel stays and dining
• Training and career development opportunities