Casale Panayiotis - Head of Front Office

Casale Panayiotis, a luxury mountain resort in the heart of the Troodos Mountains, is seeking a Front Office Manager to lead and inspire our front office team. This role oversees all aspects of Front Office operations, including reception, concierge, reservations, and guest services. The ideal candidate is passionate about hospitality, attentive to detail, and committed to delivering an exceptional and personalized guest experience.

Key Responsibilities:

• Supervise daily front office operations and ensure seamless guest service.
• Lead, train, and schedule a dynamic front office team.
• Coordinate closely with other departments to exceed guest expectations.
• Handle VIP arrivals, special requests, and guest concerns with professionalism and discretion.
• Manage room inventory and reservations to optimize occupancy and revenue.
• Ensure all procedures meet health, safety, and hygiene standards.
• Stay informed about local attractions and events to enhance the guest experience.
• Oversee financial tasks such as billing, payments, and reporting.
• Maintain front desk organization, security procedures, and proper record-keeping.

Qualifications:

• Previous experience in a Front Office supervisory or management role, preferably in a luxury or boutique hotel.
• Excellent communication, problem-solving, and leadership skills.
• Strong knowledge of front office systems and procedures.
• Fluency in English and Greek, additional languages are an advantage.
• A genuine passion for hospitality and guest satisfaction.

Join us and be part of a unique resort experience that blends tradition with luxury.