Call Center Representative (VAC-J3708)
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StaffMatters is a well-established, professional Recruitment and HR Services company in Cyprus, where we continually strive to offer superior service with an unwavering personal approach. We recruit staff for both permanent and temporary / contract positions and we find jobs for job seekers. We find you the experts you need to work for you, and we are experts at finding you work. And we are really good at it!
Which legitimately makes us: Experts at Work!
Job Description
Our client is a leading Telecoms service provider and they are currently looking to recruit further Call Center Representatives for the offices in Nicosia.
Your role:
If you are a great communicator, enjoy helping people, and want to work in a large and dynamic organization in the telecommunications sector, then this position is for you!
As a Call Center Representative, you will be the first point of contact for our customers. You will answer phone calls, provide information, resolve queries, and suggest solutions that meet their needs. Simultaneously, you will also communicate via email, chat, or social media.
The work can be part-time or full-time. Shifts are morning or afternoon, from Monday to Sunday, including public holidays, so flexibility in your schedule is important.
Training:
Before you start, you will attend a comprehensive training program lasting approximately 1 month, from Monday to Thursday 09:00–16:00 and Friday 09:00–13:00.
The training is paid, and attendance is mandatory, as it includes important theory and practical work that will prepare you for your daily customer service routine.
Remuneration and Benefits:
Competitive remuneration package , for full- time € 1150 monthly , Part-time (7hrs shifts daily) - 35hrs/weekly: € 1000 or Part time 130 hours monthly € 863 ( 4 to 6 hours daily) €200 monthly bonus for the first 3 months
Monthly performance-based bonus
Life and medical insurance
Provident fund
Additional value of 130 euros of Company telecom products including free mobile and internet lines
Friendly and supportive environment with young professionals
Structured career progression with clearly defined stages, each offering increased responsibilities and aligned compensation.
What your main responsibilities are:
Offer exceptional experience to all our customers by providing the best possible solutions based on their needs.
Promote company solutions, products and services to existing and prospective customers.
Provide support and assistance through all channels available (emails, chat, social media, etc.)
What we look for:
Positive, energetic and confident personality
Fluent in both written and spoken English and Greek
Good computer skills
Previous experience in a customer support role is considered as an advantage
TO APPLY for this job opportunity, send your CV (in English please) to [email protected] and include the reference: Call Center Representative - VAC-J3708. We look forward to hearing from you!