BROWN HILLS - FRONT DESK SHIFT LEADER

Position Overview:

We are looking for a confident and service-oriented Front Desk Shift Leader to join the opening team of our brand-new hotel in Paphos, Cyprus. In this key supervisory role, you will lead the front desk team during your shift, ensuring smooth operations, outstanding guest service, and consistent adherence to our brand standards.

Key Responsibilities:

• Lead and support front desk agents during your shift, ensuring excellent service delivery and smooth daily operations.

• Handle guest check-ins and check-outs with professionalism, warmth, and attention to detail.

• Resolve guest concerns or issues efficiently and diplomatically, escalating when necessary.

• Coordinate closely with housekeeping, maintenance, and other departments to ensure seamless communication.

• Train and guide new team members, setting an example in service quality, tone, and teamwork.

• Monitor shift reports, financial transactions, and room allocations—ensuring accuracy at all times.

• Ensure that all front desk procedures and hotel policies are followed consistently.

• Act as the main point of contact in the absence of the Front Office Manager or during evening/night shifts.
  
  

Qualifications:

• Previous experience as a front desk agent or receptionist in a hotel setting is required.

• Experience in a supervisory or shift leader role is a strong advantage.

• Strong communication and leadership skills, with a hands-on approach to problem-solving.

• Fluent in English and Greek; additional languages are a plus.

• Familiar with property management systems (PMS); training will be provided if needed.

• Willingness to relocate or already residing in Paphos, Cyprus.
  
  

What We Offer:

• A unique opportunity to lead within an international hotel brand from day one.

• A collaborative and professional team environment.

• Opportunities for personal growth, leadership development, and internal advancement.

• A dynamic workplace in the heart of the Mediterranean.
  
  

How to Apply:
Send your CV and a cover letter to [email protected]. We look forward to hearing from you!