Responsibilities:
- Handle the incoming requests, coming from different channels, email, telephone etc.
- Speaks clearly, distinctly, and with a friendly, courteous tone.
- Managing large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Uses listening skills to put callers at ease and obtains accurate, complete information.
- Follow proper escalation procedures when addressing guest concerns.
- Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- High school graduate or equivalent. (Relevant Degree is a plus)
- Previous experience in a customer support role
- Excellent Knowledge of English Language (Greek & Russian Language is a plus)
- Excellent Communication Skills
- Excellent knowledge of MS Office (especially Excel, Word, Outlook)
- Customer-centric
An attractive remuneration package will be offered to the successful candidate, according to qualifications and experience.
If interested, please send your CV to [email protected]
Kindly note that only shortlisted applicants will be contacted.