POSITION SUMMARY:
The Host, Loyalty Services is responsible to operate the players’ club and casino promotion counters including any on floor assistance to members or casino patrons.

They will provide services to fulfill and support all Membership program maintenance, benefits, complimentary and other tasks as set by management.

Act as a front line service representative on behalf of City of Dreams and ensuring a high standard of guest relations is provided to all patrons in accordance with established service standards.

PRIMARY RESPONSIBILITIES:

• Delivers immediate marketing related services to members and potential players via casino promotions, mass gaming floor and counter operations
• Registers players to the COD Membership Loyalty Program.  Promote benefits and offers
• Executes casino promotions with tasks such as participation registration, on stage draws, MC to announce results, flyers distribution and prizes redemption as well as other tasks given by the superiors
• Ensures and maintains a quality database and reach daily recruitment targets
• Assesses and identifies the appropriate endorsements of complimentary, hotel accommodations, food and beverages, services and miscellaneous items
• Assists members’ with transportation, hotel rooms, F&B, entertainment related arrangements in accordance with established standard operating procedures
• Maintains a quick response time to all calls to the members’ hotline
• Fulfills daily documentation and reports accurately in accordance to operations
• Provides assistance and support to liaising departments
• Provides access control at High Limit Areas
• Assists with Promotional Chip Program and settlements procedures
• Liaises with the all Departments in order to ensure the Promised Customer Service and solve conflict situations
• The Host will be responsible for implementing Responsible Gaming Procedure and AML
• Takes ownership of Customer dispute and involve the relevant Management as to solve the situation

QUALIFICATIONS:

Experience

• One year or above relevant experience in customer services field

Education

• Secondary-level education

Skills / Competencies

• Computer literate.
• Excellent interpersonal and communication skills
• Good command of Greek and English, Russian/ Arabic/ Hebrew/ Chinese highly regarded

PERSONAL COMPETENCIES:

• Able to work shifts in a 24/7 operation and stand for long periods of time
• Receptive and versatile in adopting new approaches and practices to meet changing circumstances
• High adaptability to various assigned job tasks
• Ability to work under pressure, energetic and enthusiastic
• Possesses strong time management skills
• Is trustworthy, well presented, outgoing and self-motivated
• Demonstrates a high commitment to delivering results
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Presents a high commitment to improving customer service

To apply, please click here: Host, Loyalty Services – Nicosia